Ever wondered about the ideal leader? What skills, behaviours and attitudes would be lived daily? Would the ideal leader be a people person, a number cruncher a Christian servant leader or someone different?

During leadership seminars and personal interviews I’ve asked hundreds of employees and volunteers what skills or attributes they expect, appreciate and want most in a leader. The skills cited are not difficult, but in combination provide a dynamic quality, yet enjoyable working experience. Here are four characteristics to strive for.

The consistent response to my questions, backed by research, is that leaders must be honest. Good news or bad, followers want leaders to tell the word straight. The leader who is honest sets a standard for the organization. Staff will follow the example.

The ideal boss is consistent. The leadership style is predictable. No ups and downs of good and bad days. No favourites. Staff and volunteers can enjoy the work knowing the style of their leader.

The ideal leader works from defined set of values. These values guide decisions, goals, plans and working strategies. Every decision could be traced back to a basic value. These values depend on the individual, but benefit the organization both above and below the leader. The employees can assess their best fit with the leader, and the leader can assess a best fit within the organization.

The golden rule has been around for centuries, but is as current to today’s business and customer service as it was in Christ’s day. “Here is a simple rule of thumb for behaviour: Ask yourself what you want people to do for you; then grab the initiative and do it for them!” (Luke 6:31 MSG) Think of it in today’s terms. The satisfied customer, follower, supporter always comes back. Every leader has followers. The associates, suppliers, front line staff and volunteers or customers want quality service. The ideal leader treats each of these with the same high quality respect, dedication and service. People will respond to quality service and come back for more.

The ideal leader, could be you? How do you rate on these points?

Leadership is … following Christ’s example of service.

Yours in Service,

Laurie D. Kennedy
Leadership Coach